London Customer Reviews

Thermal camera found the leak in minutes

We had a damp patch spreading across the ceiling and two plumbers had already failed to find the source. These specialists came with a thermal imaging camera, located a leaking pipe behind the bathroom wall within 15 minutes, and gave us a full report for the insurance company. Incredible technology and a very professional team.

Acoustic detection saved our Victorian floors

Our water bill had tripled and we suspected an underfloor leak in our Victorian terrace. The engineer used acoustic listening equipment to trace the exact spot without lifting a single floorboard. The precision was remarkable. He marked the location, wrote up the report, and the plumber only had to open up a tiny section. Saved us thousands in potential damage.

Trace and access report accepted first time

Needed a trace and access report for our home insurance claim. The engineer was thorough, professional, and the report he produced was accepted by our insurer without any questions. He explained every step of the process and the thermal images clearly showed where the leak was coming from. Excellent service from start to finish.

Found a central heating leak nobody else could

Boiler kept losing pressure and three different plumbers had topped it up and walked away. These leak detection specialists came with proper equipment, pressure tested the system, and found a tiny leak in a pipe running through the concrete floor slab. Without their thermal camera we would never have found it. Top-class work.

Discreet and professional in our period home

We were terrified about potential damage to our period property. The team was incredibly careful and respectful of our home. They used non-invasive methods throughout, found the leak source using tracer gas, and provided a beautifully detailed report. Could not have asked for a more professional service.

Emergency callout on a Sunday evening

Water was seeping through our kitchen ceiling at 8pm on a Sunday. Called expecting to wait until Monday but they had an engineer at our door within the hour. He found the source using thermal imaging, isolated the supply, and we had a full report by the next morning for the insurance claim. Exactly what you need in a crisis.

Underfloor heating leak found without lifting tiles

Our underfloor heating system was losing pressure and nobody could find why. The engineer used a thermal camera to map the entire heating circuit through the floor tiles and identified a joint failure. He marked the exact spot and the repair required opening up less than one square foot of floor. Brilliant precision.

Water mains leak detected under the driveway

We noticed a wet patch on the driveway that would not dry out. The engineer used acoustic correlation equipment to trace the leak along the supply pipe and pinpointed it to a joint about two metres from the property. The water company confirmed the location was exact. Saved us from having to dig up the entire drive.

Moisture mapping solved a three-year mystery

We had been battling a damp wall in our ground-floor flat for three years. Previous surveyors blamed condensation. These specialists did a full moisture mapping survey, traced moisture migration through the wall, and found a leaking waste pipe behind the plasterboard. Three years of misery ended in one visit. Outstanding.

Swimming pool leak found and documented

Our swimming pool had been losing water consistently and the pool company could not find the issue. These specialists pressure tested the pipework, used dye testing around the fittings, and found a crack in the return line. Full report with photos and recommendations provided. Pool is holding water perfectly now after the repair.